Posted in Knowledge Management

How to outsmart the competition through superior knowledge management | Smart Business

How to outsmart the competition through superior knowledge management | Smart Business.

Superior knowledge management (KM) is often credited with boosting shareholder value, jumpstarting innovation and improving customer service, but with little evidence to support vendors’ heady claims, executives have to rely on faith instead of facts when approving costly initiatives.

Finally, research confirms that acquiring, sharing and using knowledge in meaningful ways definitively improves a company’s return on assets, sales and operating income…..

What is KM and what types of knowledge does it typically include?

KM generally refers to a tool or automated system where companies gather, archive, analyze, and share tangible and intangible information from a variety of sources. In most companies, knowledge is scattered across the enterprise; it resides in databases, documents, manuals and people’s heads. The disparate formats and locales make it virtually impossible to tap or review holistic data when tackling business problems, and efficiency is compromised because business units and managers operate independently.

Top-performing firms use accumulated data to solve business problems, create new products, educate employees or drive operating efficiencies. For example, KM helps managers proactively spot patterns and relationships among customer complaints, product returns and diminishing sales. In turn, they eliminate restocking costs by altering product designs or instruction manuals, which boosts goodwill, sales, market share and the bottom line.

What are the benefits of a knowledge management system?

The top benefits include:

  • Superior knowledge acquisition: Centralization allows executives to measure knowledge collection and make it a priority. Plus, a KM tool reduces the tendency for a manager to collect and hoard separate data.
  • Superior storage and retrieval: KM systems allow companies to collect, organize, codify, store, safeguard, and access institutional knowledge and data. Without a tool or program, information stored in a variety of formats and systems can’t be retrieved or analyzed, and staff turnover often results in the loss of critical institutional know-how.
  • Superior sharing and dissemination: It’s easy to share best practices and foster collaboration when everyone shares the same goals and has access to the same information. Plus, studies show that superior KM is capable of transforming run-of-the-mill companies into powerful learning organizations.
  • Superior decision-making: It’s hard to make good decisions when managers have to react to problems. KM lets them analyze suppliers, customer preferences and the competitive landscape so they can forecast the impact of a new product on revenue, accounting, manufacturing and distribution, customer service and the bottom line. Our research revealed that superior KM firms are more efficient and profitable because they use data instead of hunches to anticipate problems, establish priorities and align valuable resources.

Read the complete article here: http://www.sbnonline.com/2012/09/how-to-outsmart-the-competition-through-superior-knowledge-management/?full=1

Posted in Knowledge Management

The new knowledge management: What does a collaborative content hub look like – App dev & programme management

The new knowledge management: What does a collaborative content hub look like – App dev & programme management.

It includes the following capabilities:
  • Easy content capture.
  • Democracy.
  • Flexible authoring environment.  
  • Social content:
  • Curated and non-curated content.
  • Collaboration.
  • Proactive, in-process content delivery.
  • Reports.
  • Integration with listening tools and text analytics platforms.

Read the complete article here :http://blogs.computerworlduk.com/app-dev-and-programme-management/2012/08/the-new-knowledge-management-what-does-a-collaborative-content-hub-look-like/index.htm

Posted in Indian Mythology : Scientific view, Knowledge Management, Management

Knowledge Management in Ancient India – Part 1

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South Indian Temple

Is Knowledge Management new concept???
Nope. Knowledge Management is an inherent concept in our ancient culture.

Ancient India is a pioneer in Knowledge Management. In the coming posts on the same series I would like to present my findings on “Knowledge Management in Ancient India”.

However, in this post I would like to post here a link to a wonderful blog post on the same series.  This blogger has done good research on the subject and shared his views in the post. Afterall, good practice in Knowledge Management is sharing the existing knowledge. Check this blog post : http://ponniinselvan.blogspot.in/2011/03/knowledge-management-in-ancient-india.html?m=1

Do check this space for further posts on the same series.

Best Regards,
Prasanna Rayaprolu

Posted in Knowledge Management

Knowledge Management and Social Media

Image Courtesy Google

Knowledge Management is a creative and challenging field of work. Streamlining the Knowledge and sharing it through right channels in right format in the right time is one of the main aims of Knowledge Management. With the advent of Social Media, Knowledge Management has taken an interesting leap.

There are several advantages due to Social Media, however there is ample scope for confusion added to the knowledge repositories of the organizations. due to Social Media. Updating the Knowledge repositories  with the help of knowledge acquired due to Social Media and protecting the Knowledge base from unnecessary knowledge is an interesting challenge faced by most of the Knowledge Managers.

Change is good however getting carried away in the change is not good. Similarly, usage of Social media to update the knowledge is good, however there should be proper process to imbibe only necessary knowledge gained through social media.

As a part of my study related to the same subject, I got to see a wonderful video on the subject:Knowledge Management in the times of Social Media , Do check this informative lecture :

Best Regards,

Prasanna Rayaprolu

Posted in Knowledge Management, Management

A Quick Visit To Some Of My Favorite Websites That Share Knowledge For Free

Image Courtesy Google

A Famous Telugu Poet Shri Gurujada Apparao said ‘Sontha labham koncham manukoni porugu vadiki todu padavoyi’  which means (We should sacrifice some of self-mindedness and help our neighbours in need).

Often people find it so tough to share knowledge. They hesitate to share the best practices. They feel sharing their knowledge empowers the other person and makes the other person more important than them.  Not a devilish thought process though!!! However, I strongly believe that Knowledge is a magical thing that multiplies when we share it, we become more knowledgeable when we share what we know.  Believe me….I always earned something or the other whenever I shared knowledge. We may not receive money every time for the knowledge we share every time, however, the love, affection, blessings, happiness we see in the other person we see when we share knowledge is unfathomable. Driving the point home, I just want to say “Share Knowledge and Grow Rich”. Now my definition of “Rich”ness is not in terms of monetary value. A person is Rich when he has lots of ideas, lots of blessings, wishes from so many people. Whats the value of money if our richness is not useful or helpful for any other person except for ourself.

Today I will share in this blog post of mine, some of my favorite websites which help me in keeping my knowledge updated.

1)MIT Opencourseware: http://ocw.mit.edu/index.htm ( This website is a like a Magic to me. Here I get to read stuff on any subject for free).

MIT OpenCourseWare is a free publication of MIT course materials that reflects almost all the undergraduate and graduate subjects taught at MIT.

2)Khan Academy: http://www.khanacademy.org/ (Ah!!! Check the website and in the first glance itself you can understand how wonderful this website is and how many lovely people in this wonderful world are willing to help their fellow inquisitive human beings to learn something on any subject)

All of the site’s resources are available to anyone. It doesn’t matter if you  are a student, teacher, home-schooler, principal, adult returning to the
classroom after 20 years, or a friendly alien just trying to get a leg up in earthly biology. The Khan Academy’s materials and resources are available to you
completely free of charge.

3)Stanford Engineering Everywhere (SEE):http://see.stanford.edu/ ( Anytime ever dreamt that you can study something from the folks of Stanford itself?? Imagine it!!! Done!!! SEE folks help you realise your dream of studying courses from Stanford for FREE FREE FREE!!!)
For the first time in its history, Stanford is offering some of its most popular engineering classes free of charge to students and educators around the world. Stanford Engineering Everywhere (SEE) expands the Stanford experience to students and educators online. A computer and an Internet connection are all you need. View lecture videos, access reading lists and other course handouts, take quizzes and tests, and communicate with other SEE students, all at your convenience.

4)TechRepublic: http://www.techrepublic.com/ ( Any info on latest technical updates appears in this website. We get to understand the stuff right from the basics to the high level. Book mark this site if you want to move around in techworld with dignity, they help you learn everything ;))

TechRepublic is a premium online resource that provides access to extensive, up-to-date, original IT content and resources

5)Gantthead :http://www.gantthead.com/default.cfm  ( This site is one stop destination for a baby to the Grandpa  in Project Management School )

Being an IT Project Manager can be a lonely job. You are responsible for a project that business people in your organization care
a lot about. Someone may have over-committed you, and is now asking you why you’re not done yet. You and your staff are working together to find solutions
as best you can – but within your organization there is no one you can lean on for the answers you need.

No one is doing exactly what you are doing now within your company. This is why we built gantthead. Our mission is simple: To
make IT project managers more successful.   Gantthead is the experience bridge that fills in the gaps – providing help to project managers in a number of ways. It is a community, your community, for IT project managers.

6)Chandoo.org : http://chandoo.org/ (Aww!!! You want to kill excel? You want to excel in excel??? Here is THE site for all your problems)

The owner of the site says ” my blog is a passionate community where I learn and share excel tips, charting tutorials,  visualization ideas, downloadable excel tutorials. It has 350+ excellent tutorials, examples and downloadable workbooks for you”.

7)TechNation (India) :http://www.technation.in/ (Who says troubleshooting is troublesome and costly all the times? Here is a site which helps you in your PC troubleshooting. Your tech Doctor for your computer problems)

The owner of the site says”At TechNation (India), our remote technical support specialists can help you with Data Recovery, Remote Tech Support, Windows Blue Screen Errors, to remove virus, malware and spyware. We support Windowsxp, Windows Vista &  Windows7. ”

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Do share with me the websites which help you in improving your knowledge 🙂

Cheers,

Prasanna Rayaprolu

Posted in Knowledge Management

The Nature Of Knowledge

 

Image Courtesy Google

As am exploring the things in Knowledge Management I am loving it more and more . So, thought of adding this section called “Knowledge Management” in this blog of mine. I will sincerely try to explain my observations and the concepts I get to learn from others though this section of my blog. Here is the first post on nature of knowledge.

As a part of regular random browsing of Harvard blogs got to read this lovely blog on ” The Problem with the Data- Information- Knowledge- Wisdom Hierarchy”.

Author of the post David, focussed on the problems involved in transformation of the information into Knowledge and someother key issues of this DIKW concept.

Loved the way, David defined the nature of knowledge. I am posting that for all of you here:

“But knowledge is not a result merely of filtering or algorithms. It results from a far more complex process that is social, goal-driven, contextual, and culturally-bound. We get to knowledge — especially “actionable” knowledge — by having desires and curiosity, through plotting and play, by being wrong more often than right, by talking with others and forming social bonds, by applying methods and then backing away from them, by calculation and serendipity, by rationality and intuition, by institutional processes and social roles. Most important in this regard, where the decisions are tough and knowledge is hard to come by, knowledge is not determined by information, for it is the knowing process that first decides which information is relevant, and how it is to be used.”

You can check the article of David here : http://blogs.hbr.org/cs/2010/02/data_is_to_info_as_info_is_not.html

Regards,

Prasanna Rayaprolu